Privacy Policy

Effective Date: Oct 5, 2024

Introduction 

At Hidden Cellars ("we," "us," or "our"), your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [hiddencellars.com.au], hosted on GoDaddy. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, email address, phone number, billing and shipping addresses, payment details, and any other details provided while creating an account or making a purchase.
• Non-Personal Information: Browser type, operating system, IP address, referral URLs, and usage data such as the pages visited, time spent on the website, and other analytics.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to enhance your experience on our site. Cookies allow us to remember your preferences and help with functions like saving your cart and analyzing traffic.

2. How We Use Your Information

We may use the collected data for the following purposes:

• To process orders, payments, and shipping.
• To communicate with you regarding your orders, inquiries, or support requests.
• To send promotional emails or newsletters (you can opt out at any time).
• To improve our website and customer experience through data analytics.
• To comply with legal obligations and resolve any disputes.

3. Sharing of Your Information

We do not sell or rent your personal data. However, we may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with payment processors, shipping companies, or other third parties that provide services necessary to operate our business.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a court order or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that no data transmission over the internet can be guaranteed to be 100% secure.

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing them with any personal information.

6. Your Choices and Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct or update any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in the email or contacting us directly.

7. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

sales@hiddencellars.com.au