Terms of service

Effective Date: Oct 5, 2024

Welcome to Hidden Cellars ("we," "us," or "our"). By using our website, hiddencellars.com.au ("Site"), and purchasing our products, you agree to these Terms of Service. Please read them carefully. If you do not agree to these terms, do not use our Site.

1. Eligibility

1.1 Age Restriction
By using this Site, you confirm that you are of legal drinking age in your jurisdiction. You must be 18 years or older in Australia (or as applicable in your region) to purchase wine from our Site. We reserve the right to request identification to verify your age.

1.2 Account Creation
You may be required to create an account to purchase from our Site. You agree to provide accurate and complete information during registration and to keep your account information updated.

2. Orders and Payment

2.1 Placing Orders
When you place an order, you agree that all information you provide is accurate and truthful. All orders are subject to availability, and we reserve the right to refuse or cancel any order for any reason, including suspected fraud or unlawful activity.

2.2 Payment
All payments must be made at the time of purchase. We accept major credit cards, debit cards, and other payment methods as listed on our Site. Your payment information is processed securely, and we do not store your credit card details.

2.3 Pricing
All prices listed on our Site are in AUD and include applicable taxes unless stated otherwise. We reserve the right to change prices without notice. The price you will pay is the one listed at the time of your order.

3. Shipping and Delivery

3.1 Delivery Zones
We currently ship within Queensland Australia only. Shipping fees and delivery times vary depending on your location and the size of your order. You will be provided with the shipping options and fees at checkout.

3.2 Delivery Requirements
An adult of legal drinking age must be present to receive the delivery of any alcoholic products. We may require the recipient to provide valid ID upon delivery. If no eligible person is available to accept delivery, the order will be returned, and additional delivery fees may apply.

3.3 Risk of Loss
All items are shipped according to the carrier’s terms and conditions. Once shipped, risk of loss and title passes to you. We are not responsible for delays or damages caused by the shipping carrier.

4. Returns and Refunds

4.1 Returns
We do not accept returns on alcoholic beverages unless the product is defective or damaged. If your order arrives damaged, please contact us within 7 days of receiving your package, and we will arrange a replacement or refund.

4.2 Refunds
Refunds will be issued for defective products, incorrect orders, or items damaged during shipping. We reserve the right to refuse refunds for any other reasons.

5. Use of the Site

5.1 Prohibited Conduct
You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable laws.
• Interfere with the operation of the Site or its security features.
• Use any automated system, such as bots, to access or use the Site.
• Post or transmit any harmful or offensive content on our Site or through customer reviews.

5.2 Intellectual Property
All content on this Site, including text, images, logos, and design elements, is owned by or licensed to us and is protected by copyright and trademark laws. You may not reproduce, distribute, or modify any content without our express written consent.

6. Disclaimer and Limitation of Liability

6.1 Disclaimer
We strive to ensure that the information on our Site is accurate and up to date. However, we do not guarantee the accuracy, completeness, or reliability of any information on our Site. The Site and all products are provided "as is" without any warranty, express or implied.

6.2 Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our Site or purchase of products, even if we have been advised of the possibility of such damages.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of South Australia, without regard to its conflict of law principles. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in South Australia.

8. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated date. By continuing to use the Site after changes are posted, you agree to be bound by the revised terms.

9. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at: